{"id":6481,"date":"2021-08-17T12:31:24","date_gmt":"2021-08-17T19:31:24","guid":{"rendered":"https:\/\/www.guardianpharmacy.com\/arizona-phoenix\/?page_id=6481"},"modified":"2025-12-22T05:22:06","modified_gmt":"2025-12-22T12:22:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/services\/communities\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1751984849289{padding-top: 4em !important;padding-bottom: 4em !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Providers&#8221; font_container=&#8221;tag:p|font_size:16|text_align:center|color:%23002b5e&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;FAQs&#8221; font_container=&#8221;tag:h2|font_size:42|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1751984868489{padding-top: 2em !important;padding-bottom: 2em !important;background-color: #e9f4fb !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Simply <span style=\"color: #0075c9;\">click on the links below<\/span> for answers to frequently asked questions.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; enable_first_overlay=&#8221;true&#8221; first_overlay_opacity=&#8221;100&#8243; first_background_type=&#8221;image&#8221; first_background_image=&#8221;5512&#8243; first_background_position=&#8221;bottom-left&#8221; first_background_size=&#8221;contain&#8221; css=&#8221;.vc_custom_1630002372076{margin-top: 2.5em !important;padding-bottom: 4em !important;}&#8221;][vc_column alignment=&#8221;center&#8221;][vc_btn title=&#8221;Do you accept all insurance plans?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FDo-You-Accept-All-Insurance-Plans.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;How do I order non-cycle fill medications?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FHow-Do-I-Order-Non-Cycle-Fill-Medications.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;Was my insurance billed?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWas-my-Insurance-Billed.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What do I do if my resident needs a prescription for a controlled medication?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhat-Do-I-Do-If-My-Resident-Needs-a-Prescription-for-a-Controlled-Medication.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What happens if there is a change to a resident\u2019s medication in the middle of cycle?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhat-Happens.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What hours is the pharmacy open? (Phoenix only)&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhat-Hours-is-the-Pharmacy-Open.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What information am I required to provide the pharmacy?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhat-Information-Am-I-Required-to-Provide-the-Pharmacy.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;When should I re-order non-cycle fill medications?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhen-Should-I-Re-order-Non-Cycle-Fill-Medications.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What medications do not come on cycle fill?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhich-Medications-Do-Not-Come-on-Cycle-Fill.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;Why did you send a partial quantity and then a full cycle fill?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhy-Did-You-Send-a-Partial-Quantity-and-Then-a-Full-Cycle-Fill.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;I already paid the facility, why am I now receiving a bill from Salibas?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FI-already-paid-the-facility-why-am-I-now-receiving-a-bill-from-Salibas.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;I thought I wasn\u2019t supposed to have co-pays since I am on AHCCCS?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FI-thought-I-wasnt-supposed-to-have-co-pays-since-I-am-on-AHCCCS.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;Isn\u2019t Medicare supposed to cover my medications?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FIsnt-Medicare-supposed-to-cover-my-medications.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What is Cycle Fill?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhat-is-Cycle-Fill.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;Are my co-pays the same at Saliba\u2019s as they are at retail pharmacies?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FAre-my-co-pays-the-same-at-Salibas-as-they-are-at-retail-pharmacies.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;How many routine deliveries are available to me daily? (Phoenix Only)&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FHow-many-routine-deliveries-are-available-to-me-daily.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;What resources are available to help me pay for my medications?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhat-resources-are-available-to-help-me-pay-for-my-medications.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;Why was I billed for full cycle fills twice in the same month?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#002B5E&#8221; custom_text=&#8221;#FFFFFF&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FWhy-was-I-billed-for-full-cycle-fills-twice-in-the-same-month.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][vc_btn title=&#8221;Can the pharmacy dispose of my sharps containers?&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#E9F4FB&#8221; custom_text=&#8221;#002D5D&#8221; shape=&#8221;round&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; button_block=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fguardianpharmacy.com%2Fsaliba-faq-videos%2FCan-the-pharmacy-dispose-of-my-sharps-containers.mp4|target:_blank&#8221; el_class=&#8221;pf-btn&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1751984849289{padding-top: 4em !important;padding-bottom: 4em !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Providers&#8221; font_container=&#8221;tag:p|font_size:16|text_align:center|color:%23002b5e&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;FAQs&#8221; font_container=&#8221;tag:h2|font_size:42|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1751984868489{padding-top: 2em !important;padding-bottom: 2em !important;background-color: #e9f4fb !important;}&#8221;][vc_column][vc_column_text] Simply click on the links below for answers to frequently asked questions. [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; enable_first_overlay=&#8221;true&#8221; first_overlay_opacity=&#8221;100&#8243; first_background_type=&#8221;image&#8221; first_background_image=&#8221;5512&#8243; first_background_position=&#8221;bottom-left&#8221; first_background_size=&#8221;contain&#8221; css=&#8221;.vc_custom_1630002372076{margin-top: 2.5em !important;padding-bottom: 4em !important;}&#8221;][vc_column alignment=&#8221;center&#8221;][vc_btn title=&#8221;Do you&hellip;<\/p>\n","protected":false},"author":3,"featured_media":7032,"parent":4476,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6481","page","type-page","status-publish","has-post-thumbnail","hentry","wpautop","description-off"],"_links":{"self":[{"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/pages\/6481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/comments?post=6481"}],"version-history":[{"count":14,"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/pages\/6481\/revisions"}],"predecessor-version":[{"id":7526,"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/pages\/6481\/revisions\/7526"}],"up":[{"embeddable":true,"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/pages\/4476"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/media\/7032"}],"wp:attachment":[{"href":"https:\/\/guardianpharmacy.com\/arizona-phoenix\/wp-json\/wp\/v2\/media?parent=6481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}